Refund Policy
At HERNANDEZ PARTY SUPPLY Inc., we aim to provide clear information and reliable service for our party-related products and rentals. We understand that there may be situations where a return or refund is necessary. This Refund Policy explains how returns and refunds are handled and what customers can expect during the process.
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:
- Unused and in original condition
- Returned in original packaging, including all parts, manuals, and accessories
- Proof of purchase must be provided
If you accidentally placed a wrong order, the return shipping cost will be your responsibility. We do not accept returns beyond the 30-days window.
Return Method
All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.
Return Label
A prepaid return shipping label is included for eligible returns that meet our return criteria. If a return is due to a customer ordering error or change of mind, return shipping costs may be deducted from the refund.
To return an item:
- Repack the item securely in its original packaging.
- Attach the prepaid return label to the outside of the package.
- Drop off the package at the nearest shipping carrier location listed on the label.
If you have misplaced your return label, please contact our support team to request a new one.
Restocking Fee
There is no restocking fee. Returns are completely free of charge for items that meet the return criteria.
Damaged or Defective Items
If your order arrives damaged, we’re here to help. Please:
- Take clear photos of the damaged item(s)
- Contact our customer service within 7 days of delivery
- Send the photos along with your order details to: Support@hernandezpartysupply.us
Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement, or credit.
Refund Processing
Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.
Shipping Information
- Processing Time: 0–2 business days
- Transit Time: 3–5 business days
- Total Delivery Time: 3 -7 business days
- Order Cut-Off Time: 05:00 PM
- Shipping Method: Free Shipping
- Shipping Region: United States only
Contact Information
If you have any questions regarding returns or refunds, please contact us using the information below:
Business Name: HERNANDEZ PARTY SUPPLY Inc.
Website: https://superdealsautogroup.com
Email: Support@hernandezpartysupply.com
Phone: +1 (323) 559-0958
Address: 3290 Tweedy Blvd, South Gate, CA 90280, USA
Entity / Registration Number: 5543628
State Filing Number: BA20231963220
Owner: Reina Hernandez
Business Days: Saturday – Friday
Business Hours:
Saturday-Friday: 9:00 AM – 6:00 PM