Shipping Policy

At HERNANDEZ PARTY SUPPLY Inc., we are committed to delivering party-related products and rental items in a timely and careful manner. Every order is prepared with attention and shipped through reliable carriers to ensure a smooth delivery experience for our customers.

Order Processing Time

All orders are processed within 0 to 2 business days

Orders placed after our daily cut-off time of 5:00 PM (EST) will be processed on the next business day.

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Time and Delivery Estimates

Once processed, orders are shipped via our Free Shipping method and typically arrive within:

  • Transit Time: 3 to 5 business days
  • Total Delivery Time: 3 to 7 business days (processing + transit)

Delivery times may vary based on your location and carrier delays beyond our control (e.g., weather, high shipping volume, etc.).

Shipping Location

We currently only ship within the United States. At this time, we do not offer international shipping.

Shipping Charges

We proudly offer Free Shipping on all orders. No additional fees are applied at checkout for standard delivery.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor your package’s journey directly with the carrier.

If you haven’t received a tracking email within 2 business days of placing your order, please contact us.

Delivery Issues or Delays

If your package is significantly delayed or marked as delivered but not received, please contact us as soon as possible so we can assist in locating your shipment.

Damaged Packages

If your package arrives damaged, please do the following:

  • Take clear photos of the damaged item and the packaging
  • Contact our customer service team within 7 days of the delivery date
  • Send the photos and your order number to Support@hernandezpartysupply.us

Without photographic proof of damage, we cannot offer a refund, replacement, or credit.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing an order. We are not responsible for orders shipped to incorrectly provided addresses. If your order has not yet shipped and you need to make a correction, contact us immediately.

Contact Information

For any questions or concerns regarding shipping, please contact us using the information below:

Business Name: HERNANDEZ PARTY SUPPLY Inc.
Website: https://superdealsautogroup.com
Email: Support@hernandezpartysupply.com
Phone: +1 (323) 559-0958
Address: 3290 Tweedy Blvd, South Gate, CA 90280, USA
Entity / Registration Number: 5543628
State Filing Number: BA20231963220
Owner: Reina Hernandez

Business Days: Saturday – Friday
Business Hours:
Saturday-Friday: 9:00 AM – 6:00 PM